Cancellation & Reschedule Policy

 

Cancellation Policy

 

Shared-group tours

Cancellation is free (minus 5% transaction fees) if requested up to 24 hours before tour departure.

Please note that under no circumstances tours cancelled after scheduled departure time will be eligible for a refund.

 

Private tours

Cancellation is free (minus 5% transaction fees) if requested up to 48 hours before tour departure*.

Please note that under no circumstances tours cancelled after scheduled departure time will be eligible for a refund.

 

*Entrance fees, tickets and other non-refundable third-party services already booked and paid by Castlexperience will not be refunded.

 

Reschedule Policy

 

Shared-group tours

If requested up to 12 hours before tour departure, you may reschedule your booking to a different date free of charge subject to availability.

Reschedules requested under 12 hours before the tour, or after the tour has departed, are also subject to availability and may incur a reschedule fee.

 

Private tours

If requested up to 24 hours before tour departure, you may reschedule your booking to a different date free of charge subject to availability*.

Reschedules requested under 24 hours before the tour, or after the tour has departed, are also subject to availability and may incur a reschedule fee*.

 

*Entrance fees, tickets and other non-refundable third-party services already booked and paid by Castlexperience will not be refunded.